Privacy Policy

Effective Date: October 21st, 2025

Oshima respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. By using our website and services, you agree to the practices described below.

What we collect

We collect information in three ways.

1. Information you provide

  • Contact details such as your name, email, phone number, and mailing address

  • Booking and intake details such as preferences, goals, and health or lifestyle information you choose to share

  • Payment information processed through our third-party provider (we never store full credit card numbers)

  • Communications such as emails, messages, testimonials, and feedback

2. Information collected automatically

  • Site usage details such as pages visited, links clicked, and time spent on the site

  • Device and browser data such as IP address, browser type, and approximate location

  • Cookies and similar technologies that help the site function properly and improve performance

3. Information from partners

  • We may receive limited information from partners such as scheduling or payment platforms when necessary to complete your booking or purchase.

How we use your information

We use personal information to:

  • Provide coaching and related services

  • Process payments and manage bookings

  • Communicate with you about sessions, updates, or support

  • Send optional newsletters or resources (with your consent)

  • Improve our services, website, and client experience

  • Comply with legal and accounting requirements

We will never sell your personal information.

Coaching privacy and confidentiality

Confidentiality is central to the work we do together. Information shared in sessions is kept private except in cases where:

  • You provide explicit consent to share

  • Disclosure is required by law (for example, risk of harm or abuse, or a court order)

Session notes and records are stored securely and accessible only to authorized team members when necessary.

Legal bases AND CONSENT

By using our services, you consent to the collection and use of your personal information as described in this policy. You can withdraw consent at any time, though doing so may affect our ability to provide services.

Cookies and analytics

We use essential cookies to help the website function and optional cookies to understand site traffic and improve the user experience. You can control cookie settings through your browser at any time.

Payment processing

Payments are processed through secure third-party providers such as [Stripe / PayPal / Square]. Your payment information is handled in accordance with their privacy policies.

Email marketing

If you subscribe to Oshima’s newsletter or download a free resource, you may receive occasional emails. You can unsubscribe at any time by clicking the link at the bottom of any email or by contacting us directly.

Sharing information

We only share personal information when necessary to:

  • Provide services through trusted third-party providers (for example, scheduling, email, or payment platforms)

  • Meet legal or regulatory obligations

  • Protect our rights or the safety of others

  • Publish testimonials or success stories, but only with your explicit permission

Data retention

We keep personal information only as long as necessary to fulfil the purposes outlined above, meet legal requirements, and maintain accurate business records. Information is securely stored and disposed of when no longer needed.

We use administrative, technical, and physical safeguards to protect your information, but no system is 100% secure. If a data breach occurs, you will be notified as required by law.

Your rights

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate or outdated information

  • Withdraw consent for future collection or use of your information

  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To make a request, contact oshima@gentlerising.com

California residents (CCPA/CPRA)

California residents can request details about categories of personal information collected, request deletion, and opt out of sale or sharing. We do not sell personal information. To exercise your rights, contact oshima@gentlerising.com

Children’s privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect information from children. If we learn that a child’s information has been provided, we will delete it promptly.

Third-party links

Our site may include links to external websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing information.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. Any updates will appear on this page with a new effective date.

Contact us

Questions or requests about this policy or your personal information can be sent to:
Email: oshima@gentlerising.com